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Submitted by Sarah on Fri, 09/01/2006 - 12:49pm.
I'm inventing this story, this is not an actual news story, and I'm not focusing on any one real person. The general overall shape of the story is combined from several true and invented stories, all created to get us to the end message.

He is a big guy with a gun. Tall, healthy, strong, an armed police officer. He is shouting directions at a woman.

She is small, older, appears frail and confused, and is shaking.

He doesn't sound nice. His voice is loud, he is flat out ordering her to comply. He knows her name and is using it.

Read more:

Other people come across this scene, employees on a smoke break from a nearby business. To them, this looks really really bad. They decide they need to intervene in the arrest, protect the woman, and they start to rally other people to help out in this plan.

Stop. Someone else, who knows more to this story, suggests that they stop and think a moment. He tells them that he knows more about the history leading up to this moment.

The small older seemingly frail woman is often a danger to herself and others. In the past she has repeatedly put herself in dangerous situations. She has also on occasion punched her foot or hand through glass windows.

She does better on particular meds. When she doesn't take them, she doesn't do well, and she is public about not doing well. She has gotten hurt, others have been harmed.

Tonight she very likely does need to be detained. Tonight most likely the very safest place she can be is right here, being detained.

The process of detaining her won't look good. She is resisting.

Will she get the right care, the right meds? Will everyone in the process she will undergo tonight be at their best? Will the system work for her, is the system broken, what part is her responsibility? Couldn't this happen differently?

Back to that decision moment, when the group of well meaning citizens believed they needed to intervene. They did not know the whole story. They made a judgement call on what they saw before them. Sometimes that is all we can do. Yet we also need to remember we may not know the whole story.

So it was decided that it was best to watch from a distance and not interfere. They served as witnesses. A little more information changed what they saw as an obvious injustice to a possible best case scenario in our current real world situation.

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Sad really. I really do not

Sad really. I really do not look forward to making judgement calls like this. I'm hoping the training is pretty intensive for these situations. Can't be easy to be the tough guy, and the nice guy all in the same package.
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Admire

I admire folks who can do it successfully and keep a balance. I have heard that mental health training has improved locally for the police quite a bit.

In a way, it must be sorta like being a parent, in that sometimes parents have to do things that are in the long range best, but in the moment looks not at all nice. Sometimes some of us need help with boundaries and safety more than just someone being passively nice to us.

But to be that person setting the boundaries and even actually detaining someone, while knowing that to witnesses this all looks cruel, plus not having the time to explain anything....tough situation indeed.

My hope is that everyone is trained well and that they truly do support each other.


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With four to five people, it

With four to five people, it is not difficult to restrain someone without anyone getting hurt. My advise to Norm (as a future officer) and to current officers: wait (as best as you can) until you've got enough people responding before taking action. When one officer tries to restrain a mentally ill patient by themselves, someone (likely the patient) is probably going to get hurt. The more the safer.

Also, it is almost never too late to try just a simple smile and some friendly words.  If there is time to be stern and verbally aggressive, there is time to be friendly.  I can't count the number of times that, working as an EMT, I've talked down very angry, paranoid, mentally ill patients.  I talked them down well enough that they were willing to voluntarily accept four-point restraints.  All it takes is patience and compassion.  If this doesn't work, soft restraints and four to five people will.
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I completely agree Phil.

I completely agree Phil. I've had a handful of experiences in the hospital with the same type of issue, and patience is almost always best. The only thing I would point out is that there are those instances where more police might make the person more nervous, of course determining that can never be easy.
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Art of de-escalation

The more of us who know how to de-escalate ourselves and others, the better.

I spent a pleasant afternoon in Sylvester Park recently while talking with a man I'd just met, he told me a story of years back here in Olympia, when he was able to intervene in a potentially bad situation by remaining calm himself, speaking compassionately and directly to the agitated person, getting eye contact, and in the process relaxing everyone involved.

I think de-escalation and conflict resolution should be taught in school, if it isn't taught at home.
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