I am by no means a communication expert. I sometimes get lost in discussions and I don't always listen as well as I'd like to. But, I do try.
I'm looking over Principles of Conflict Resolution, what the Navy and others use. The 9 points may look simple but there actually is a lot in them to chew over. I'm going to work on one at a time, and I encourage anyone who wishes to join in however they like.
1.Think Before Reacting
The tendency in a conflict situation is to react immediately. After all, if we do not react we may lose our opportunity. In order to resolve conflict successfully it is important to think before we react--consider the options, weigh the possibilities. The same reaction is not appropriate for every conflict.
Online, it can be so easy and tempting to respond in the heat of the moment. All the needed tools are laid out and our keyboards are on fire. What if we instead take our time, take a few deep breaths, look at something else, maybe even step away slowly from our computers?